Ordered Wrong Item or Something Additional that I Do Not Need.

• If you have ordered the wrong item, please contact our customer service immediately
• Pre-Shipment: If the order has not been shipped yet, the customer support agent will be able to cancel the order and send the refund to your original payment method;
• Post-Shipment: Although we cannot halt or reverse shipments once dispatched, you may refuse the delivery. In this case, you are required to return the package back to the sender intact and unopened. If the return is approved by Rhable customer support, a refund will be sent.

Items Missing from Order.

• Immediate Action Required: Should you discover any items missing from your package, contact us without delay via email (kontakt@rhable.se), providing your order number and the missing item's name. Our customer service team will swiftly address the issue, offering a replacement for the missing item(s). Resolution is guaranteed within 24 (twenty-four) hours following the verification of your claim.
• All the missing item requests should be submitted within 7 days from the order delivery date.

Incorrect Address and Delivered Package.

• Address Verification: We rely on the accuracy of the address provided at checkout and cannot verify or alter it post-purchase. If a package is delivered to an incorrect address due to customer error, we are here to assist. Our customer service can facilitate the placement of a new order at a reduced price to mitigate your loss; however, it is the customer’s responsibility to provide the current shipping information. Extra charges will be applied in this case.

Concerns Over Ingredients.

• Ingredient Transparency: All product ingredients are listed on our website. If you have concerns after purchase, unopened products can be returned at your expense for a refund or exchange upon receipt. Contact us without delay via email (kontakt@rhable.se) if you have any concerns over ingredients.

Lack of Desired Effects.

• Usage Recommendation: We advise a full 120-day usage of the product as instructed. If you do not observe the desired results, you may return the remaining product for a full refund. Alternatively, we can offer a replacement product, prioritizing this option first.
• In order to be eligible for a no result full refund, a customer must provide the evidence to the customer support team within 24 hours from the moment such a request has been made. Acceptable evidence should include:
• A photo of the customer’s hair/eyebrows/eyelashes right before the 1st Rhable product usage with a time stamp
• A photo of the customer’s hair/eyebrows/eyelashes 30 days after the 1st Rhable product usage with a time stamp
• A photo of the customer’s hair/eyebrows/eyelashes 60 days after the 1st Rhable product usage with a time stamp
• A photo of the customer’s hair/eyebrows/eyelashes 120 days after the 1st Rhable product usage with a time stamp

What items are non-refundable.

• The following items cannot be returned or refunded:
• Shipping fees once the order has been shipped
• Expedited shipping fees
• Package loss warranty
• Priority order processing
• Pre-paid Gift cards
• Discounted items marked as BOGO and other discounted items marked as non-refundable on the site

The item I received is damaged.

• If you have received a damaged, please contact our customer service immediately. Contact us without delay via email (kontakt@rhable.se), providing your order number and the missing item's name. Our customer service team will swiftly address the issue, offering a replacement for the damaged item(s). Resolution is guaranteed within 24 (twenty-four) hours following the verification of your claim.
• All the damaged item requests should be submitted within 7 days from the order delivery date.

Experiencing Discomfort.

• Adverse Reactions: While rare, itchy sensations or hair oiliness may occur, especially if our product is used in conjunction with similar products. Our items are all-natural, but we recommend contacting customer service for guidance on avoiding such issues. Persistent problems warrant a return of the remaining and any unused bottles for a refund.

Prepaid Shipping Labels.

• Shipping Policy: At this time, rhable.se does not offer prepaid shipping labels for returns.

International Returns.

• Outside the USA: International customers wishing to return items should contact our customer service for specific instructions and assistance regarding the return address.

How will I get my refund?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)